Book an Appointment

Book online

The fastest way to get a slot is the online booking page.

Go to fluxfront.ca/book/on-the-run-auto-care

Pick the service, or choose a general appointment if you are not sure what the problem is

Choose a time from the available slots

Enter your contact details and your vehicle information

You get a confirmation once the booking is in, and a reminder before your appointment.

If you would rather call

Call (613) 321-7342, Monday to Friday from 9:00am to 6:00pm. Calling is the better option when you are describing a symptom rather than requesting a known service, because a two minute conversation about when the noise happens often narrows things down before your car is even here.

Call rather than book online if the car is not safe to drive, if a warning light is flashing, or if you need something sooner than the calendar is showing.

What to have ready

Year, make and model of the vehicle
Approximate mileage in kilometres
What you are noticing, and when it happens, for example only when cold, only over bumps, or only above 80 km/h
Any warning lights you have seen, even if they are not on right now
Whether you plan to wait or leave the car with us

What happens after you book

Your slot is held for you. When you arrive, we take down the complaint in your own words, ask how you use the car, and get it into a bay.

For a fault, the first job is diagnosis. We road test it if the symptom shows up while driving, put it on the hoist, and read the stored codes if a light is involved. Then we call you with what we found, what it takes to fix, and what it costs. Nothing gets repaired until you say yes.

For routine maintenance like an oil change, we do the service and inspect the systems around it. If we notice something worth mentioning, we tell you and let you decide what to do about it.

If the car needs more than the booked slot

Sometimes the diagnosis turns up a bigger job than the appointment allowed for, or a part has to be ordered in.

When that happens we call you before doing anything. You will hear what we found, what it will take, and what it costs. From there you can approve the extra work if we have the time and the parts, or we book the repair for another day and you take the car home in the meantime. We will not keep your vehicle overnight without telling you first.

If a part has to come in, we give you a realistic date rather than an optimistic one.

Rescheduling and cancelling

Call (613) 321-7342 as soon as you know. Giving us notice lets us offer the slot to someone else, and it costs you nothing.

Where to come

2535 Blackwell Street, Suite 12, Ottawa, ON K1B 4E4, in the Sheffield Glen industrial area off Innes Road. Directions and what to look for once you turn in are on our contact page.